Returns and Refund policy
Kawaiiandgeek.com is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you have ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, we offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the Chat or by email : support@kawaiiandgeek.com and provide a clear photo showing the issue.
Concerning non-delivery due to :
Address Errors - If an insufficient address is provided by you or the customer, resulting in a return to our facility, reshipment costs are your responsibility after confirming an updated address.
Unclaimed Deliveries - Any unclaimed shipments returned to our facility will make you accountable for reshipment costs.
Any returns due to address errors or unclaimed deliveries will not be reshipped and will be given to charity at your expense, without any refunds from us.
For customers in Brazil wishing to return an item, they must contact our Customer Service within 7 days of receipt and provide a product image. A refund will not be processed if the product shows signs of use or damage.
For EU and UK customers: As per Article 16(c) and (e) of the Directive 2011/83/EU from the European Parliament on 25 October 2011 regarding consumer rights, withdrawal rights may not be available for:
- The supply of goods that are made to the consumer's specifications or are clearly personalized;
- Items unsealed after delivery that aren't fit for return due to health or hygiene reasons.
Kawaiiandgeek.com may deny returns based on its discretion.